So lets review Carter’s post:
[i]All:
Just a couple of hours ago, it was brought to my attention that NASA National has decided, after meeting with Toyo, to allow the RA-1 in all spec tire classes, including Spec E30, for the remainder of the 2009 season.
While a similar announcement was made a few months ago, that was not supposed to include Spec E30 and Spec Focus (and was corrected), this announcement does include all Toyo spec tire classes including Spec E30. We know that April 1st can be a day of pranks and jokes but Spec E30 has been assured by NASA National that this announcement is real.
Spec E30 understands that the RA-1 is no longer available for purchase from Toyo so this recent notice does not significantly affect our series. This decision is primarily designed to help other series that have recently been using the RA-1 and have drivers who still have a significant inventory of RA-1 tires.
And while NASA National can make decisions regarding what is allowed, or not allowed, at their race weekends, Spec E30 has requested inclusion in future discussions that may potentially affect our series.
But again, this recent announcement has very little, if any, affect on Spec E30.
Carter Hunt
Spec E30 National Series Director[/i]
So what does this tell us:
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NASA did not consult our National rep before making this very significant decision. WTG NASA.
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NASA handled this clumsily because they greenlighted a popular tire that is apparently no longer in retail channels, at least in our size. If our size is not in retail channels then Toyo had no interest in getting them sold. Perhaps what NASA could have done is allow RA1s to be used only in those classes that use the over-stocked tire size. Instead they’ve irritated their SpecE30 customers for no apparent reason.
Customers are hard to get but not that hard to keep. One of things that makes companies fail is that they don’t work to keep their customers happy. There are times when annoying customers can be a desireable calculated risk. But annoying customers for no reason is a road to doom.
If NASA has greenlighted a tire size that Toyo didn’t care about, then it’s hard to understand what NASA was thinking. If we, their customers, can’t trust NASA to make smart decisions, the guy at the top should get smarter subordinates.